Flight Booking

Customer Terms of Booking

Payment Options

Online Payment Option

TravelUstaad.com accepts Visa and Mastercard credit and debit cards through our payment gateway. We are integrated with Mastercard Internet Gateway System, a world-class payment system with the highest global standards for payment security. We are PCI DSS compliant and have technology and systems in place to ensure that your credit card information is transferred directly to the bank so that it is never stored in our database.

TravelUstaad.com is a certified Symantec site. Symantec is a world leader in online security with a focus on helping organizations in securing their information. Symantec owns and operates Norton security products.

If our bank declined a credit card charge for any reason, it is the responsibility of the customer to coordinate with our Customer Service team to make payment through cash, credit, or debit card.

No hidden charges or extra taxes are deducted on online payments.

Internet Banking

If you have a bank account in below-mentioned banks, then you choose the option of paying through bank transfer when completing the booking. Our customer representative will call you and will guide you the way to secure and fast bank transfer.

Debit / Visa Credit Card
Jazz Cash Wallet
Bank Transfer / Deposits (Bank Al Falah)
E-Wallets
Paying at TravelUstaad.com Branches

Customers also have an option to pay at the TravelUstaad.com branches located in Islamabad, Karachi, Quetta, Rahim Yar Khan, Multan, Faisalabad, Lahore, Gujranwala, Sialkot, Kharian, Rawalpindi & Peshawar.

Booking Confirmation

As soon as the payment is made, depending on the preferred mode by the customer, a Travel Voucher/Travel E- Document is received from TravelUstaad.com. This marks the completion and confirmation of the online booking made by the customer.

If you do not receive a confirmation of your booking within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected.

In case you do not receive the Travel Voucher / Travel E-document email, please kindly call our Customer Service team with your booking details. Our customer representative will call you shortly and solve your queries

Delivery of Products/Services

Delivery of Airline E- Ticket

An e ticket is a paperless electronic document that has a unique confirmation number such as Passenger Name Record and Ticket Number. This Airline e-ticket is delivered to TravelUstaad customers via email.

Is E Ticket an important document to carry?

Yes, it is an important document and therefore it is recommended for you to carry a hard copy of your e-ticket as sent by TravelUstaad.com as airport staff may ask for the hard copy. In case that you fail to produce a hard copy of your E-ticket, TravelUstaad.com will not be held responsible if the Airline staff does not issue you a boarding pass/ disallows you from traveling or the Civil Aviation Authority denies you entrance to the airport.

How will I get my boarding pass for an e-Ticket?

Both domestic and international flight passengers are required to produce this unique confirmation in the form of a hard copy at the airport airline counter and in front of the Civil Aviation Authority when entering airports in Pakistan.

Airlines will give you a boarding pass after checking your e-ticket and mandatory documents such as a passport or national identity card.

You might be asked to show any identity proof (passport, National ID Card, driver’s license etc.) along with E ticket copy at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.

Airport check-in timings

TravelUstaad.com recommends the following guidelines for Check-in at airports in Pakistan

Domestic flights: 60-90 minutes before departure
International flights: 120-180 minutes before departure

Mandatory Requirement for Travel document

For domestic traveling presentation of Photo Identification is required at the time of check-in especially for travelers under 18 years of age, if travelling alone.
Operating carrier may ask to present traveler’s CNIC at the time of boarding for verification purpose if traveler is above 18.

Process for Seat Selection

After booking your flight, please contact our Customer Service team for seat selection. Some airlines charge for advance seat selection and in this case, our representative may assist you for paid seat selection as well. You may have to select your seat directly through the airline website.

Booking Amendments and Cancellation Policy

How can I cancel my booking?

To make any changes/ amendments or even cancellations to your travel orders, please call our Customer Service Representative or send us your query through the Cancellation Form.

You can cancel your domestic flight bookings online at TravelUstaad.com. Just call our Customer Service Department or Log in to My Bookings and cancel your bookings. For international flights as well, cancellation procedures remain the same.

Are there any cancellation charges?

The cancellation charges are as per respective airline. Some discounted airline fares available on TravelUstaad.com will have penalties for changes and cancellations. Penalties associated with changes are collected before confirmation of changes to your booking. Cancellations must be made prior to the departure date.

All prices on our website are displayed in Pakistani Rupees.

Note: TravelUstaad.com charge PKR 1000 service fee as cancellation of domestic flight and PKR 2000 for international tickets.

Can I change my name once the ticket has been issued?

Name Changes are not permitted once a ticket has been issued. In such cases, airlines may approve Name change post ticket issuance subject to an additional fee

Refund Procedure

How do I get a refund after cancelling my booking?

In case you are not able to utilize your ticket, you are required to claim your refund with TravelUstaad.com within 30 days from date of submission. Refund claims must be made by emailing or calling our Customer Service center. Please note that refunds will always be in accordance with the supplier (airline/hotel/tour operator) rules and policies.

Refunds should be made to customers within 30 business days from the date of refund/cancellation request. Payments made through credit card will be refunded directly to the card, while payments made through other modes will be paid through cheque. Please note that TravelUstaad.com fees, if any, will not be refundable.

Promotion Codes

What are promotion codes?

TravelUstaad.com frequently offers promotional discounts through a voucher system. TravelUstaad.com members or those customers that have registered on our website to receive exclusive offers will receive promotions, discounts and vouchers that we believe will be of interest to you.

Please note that vouchers are the property of TravelUstaad.com and we maintain the right to modify or terminate promotions, discounts, and vouchers without any notice. Any such modifications or terminations will be considered final and will not be disputable.

In case of any dispute, TravelUstaad.com decision will be final and binding.

What are the rules to avail these promotion codes?

The rules are as follows:

Only one promotional code can be used per order
Promotional codes are not valid in conjunction with any other promotion
Promotional code generated will have a maximum limit of PKR to be used as a discount.

How to use the promotional code?

To make use of your promotional code on the TravelUstaad.com website, just enter the code in the promotional code box at the checkout window. The discount is applied on the booking amount and what appears before you are discounted prices. The promotion code cannot be used after you have placed your order.

TravelUstaad.com reserves the right to vary these conditions of use or to withdraw promotional codes at any time.

Passport Requirements

It is the responsibility of a customer to have a genuine and valid passport for international travel. It is mandatory to meet the (1) passport, (2) visa, and (3) health requirements of the country you are visiting. You can learn more about a country’s mandatory requirements through visiting the Embassy or Consulate website or by calling them directly.

By using TravelUstaad.com, you take full responsibility for ensuring that your passport meets all local and international legal requirements. Under no circumstances will TravelUstaad.com take responsibility for your passport.

Keep these details handy when making an international flight booking:

Passport Details:

Passport Number
Issuing Country
Date of Birth (DD/MMM/YY)
Gender
Expiry date of Passport (DD/MMM/YY)
Last name/ Surname of traveler
First name/ Given name of traveler
Middle name of traveler (if any)

Visa Guidelines

Please make sure to check directly with the Embassy or Consulate of the country you will be visiting for up-to-date visa requirements. Visa is mandatory for Pakistan nationals for most countries.

Airport Transfers

“Cab” as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any other vehicle meant for transporting passengers.

“Cab Operator” means all the cab operators providing their vehicles alongwith their drivers; Airport Transfer means the cab service that exclusively cater to the needs of User intending to travel from and to the Airport. The service provided is intracity in nature and shall not facilitate the User to book intercity Airport drops.

Role Of TravelUstaad And Limitation Of Liability

TravelUstaad does not operate cab services on its own. In order to provide a comprehensive choice of cab services, cab types and prices to User, it has tied up with Cab Operators.

TravelUstaad acts only acts a facilitator between the Cab Operator and User. The transaction is always between the Cab Operator and the User. It is the sole responsibility of the Cab Operator to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to undertake the travel booked. TravelUstaad gives no warranty or assurance regarding requisite licenses, approvals, insurance and permits which the Cab Operator is supposed to obtain from appropriate authorities.

TravelUstaad shall not be responsible in any manner whatsoever for any claims with respect to the trip including without limitation, claims pertaining to timeliness, safety, continuity, uninterrupted travel, quality, conditions of vehicle or driving skill, the Cab not departing or reaching on time, behavior of the cab driver, interiors of the Cab, cancellation of the trip by the Cab Operator due to any reason whatsoever, the baggage of the User getting lost, stolen or damaged, the Cab Operator providing a different type of Cab to the User, the User waiting at the wrong boarding point, the User being dropped to nearest location by the driver of the Cab due to any unavoidable circumstances, or any act or omission of Cab Operator causing accident, loss of life to the User.

TravelUstaad will not be liable to User or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by User through usage of Website, in so far as such information is provided by the Cab Operator. In case of break down or accident of Cab where Cab Operator has been unable to make alternative arrangement, TravelUstaad shall provide proportionate refund to User for uncovered distance. Any claims, liabilities or legal costs arising out of such event shall be borne by the Cab Operator.

Responsibility Of the Users

The User must carry a valid photo-id proof during the trip and present the same to the Cab Operator or driver of the Cab before boarding the Cab. In the event of a mismatch in the identity of the User or traveler, the Cab Operator or the driver of the Cab may, at their discretion, deny boarding to such User. Cab Operator is obligated to commence the trip as soon as the User boards the Cab. User shall report to TravelUstaad in case the driver denies commencing the trip for any reason whatsoever.

User shall board the Cab on or within such time as informed at the time of booking or provided in the booking voucher. In case the User fails to board the cab within the given timeline, Cab Operator will have the liberty to cancel the booking without informing the User.

User will not have any right, title or interest in the Cab provided for the given trip.

Once a Trip is booked by User, changes in departure time, boarding or dropping points are not permitted.

Any failure by User to board the Vehicle within the given timelines at the boarding point or trip commencement point, shall result in forfeiture of the total booking amount paid by the User without any refund rights.

User shall stop and take breaks at specified places only. User shall avoid taking additional breaks except in case of emergency.

User shall be responsible and liable for their own safety and security of luggage. TravelUstaad shall not be responsible for any loss to User or their luggage in any event. In the event of any dissatisfaction with any of the services provided by Cab Operator or TravelUstaad, the matter must be reported directly to Cab Operator or TravelUstaad, in order that appropriate action may be taken to remedy the problem The trip should be undertaken in the User’s personal capacity and shall not be used for profit-making in any commercial context.

Do’s And Don’ts For The User

The User Shall:

Arrive on time at the appointed pick-up point as mutually agreed with Cab Operator
Maintain and ensure good and humble conduct with Cab Operator during the trip and on failure to do so, Cab Operator may require such User to disembark the Cab
Prior to the commencement of trip, check and agree with Cab Operator on the dimension/weight of the luggage that can be accommodated in the boot space of the Cab
Check the starting time and the reading on the odometer at the start of the trip. Disputes regarding the same will not be accepted after the completion of the journey.

The User Shall Not:

ask Cab Operator to violate any traffic rules, or the city police or government rules or other applicable laws for any reason whatsoever
coerce Cab Operator to overload the boot space of the Vehicle with the User’s luggage
use services offered under this head for any purpose which is unlawful or illegal under the applicable laws
insist on disembarking at any place expect the point of drop as provided by the User at the time of booking
board the Cab if he/ she is intoxicated or under influence of any drug or similar abusive substances.

Hotel Booking

If you book a hotel room with TravelUstaad.com, please note that we are acting solely as an intermediary between the supplier and you. All supplier terms and conditions apply, and we are not part of the legal or contractual relationship between a customer and a supplier.

Hotels/guest houses/accommodations always maintain the right of admission. We strongly recommend you to keep legal documentation proving your relationship at time of check in. Unmarried couples may not be allowed to check in at hotels/guest houses/accommodations. TravelUstaad.com is not liable or responsible if a check-in is denied due to a customer not having legal documentation to prove the relationship.

TravelUstaad.com is not liable if a customer is disappointed in the standard or service of the hotel/accommodation. Hotel descriptions, reviews, and pictures on our website are to be used only as a reference.

What are the rules for booking hotels online?

As a standard policy, customers must be 18 years or older to check in as a primary guest.
It is mandatory to present an original legal national identity card to check-in
Cancellation policies for hotels/accommodations are unique and dynamic.
Cancellation policies can vary by room type or rate type within the same hotel.
Hotels reserve the right to change cancellation policies at any time and therefore customers should consider the cancellation policy at check-in to be final.
Hotels usually charge a 100% cancellation fee for no-shows

Insurance Terms

TravelUstaad.com works with a reputed insurance company, The United Insurance Company and offers their travel insurance products through our website. We strongly recommend all travelers to purchase travel insurance to cover for flight cancellations, delays, baggage, health, and other losses. Insurance coverage is based on the product that you select.

It is a customer’s responsibility to read all details of the travel insurance policy and to understand terms and conditions. Claims can be made through contacting a TravelUstaad.com Customer Service representative.

You can find more information of the travel insurance policies sold on TravelUstaad.com.

Agent Terms of Booking

AGREEMENT SCOPE / DEFINATIONS / PROCEDURES / TERMS & CONDITIONS: -

1. OBS (Online Booking System) :

DEFINITIONS:

In these Terms and Conditions, the following definitions shall apply:

1.1.1 “Agreement”	Is as defined under the scope of this Agreement.
1.1.2. “OBS”	Means Online Booking System on Travel Ustaad (travelustaad.com) a product by Six Sigma Travel Group which gives Primary Agent and the Primary Agent’s Users access to the Central Booking System.
1.1.3. “Terms and Conditions”	Means the Terms and Conditions stipulated within this Agreement.
1.1.4. “Primary Agent”	Means a sales/travel agent which may be working with Six Sigma to sell Six Sigma’s Products and Services. Primary agent in no way can be considered Six Sigma’s employ or shareholder and Six Sigma is not responsible for his transactions other than the ones authorized in this agreement.
1.1.5. “Official Email Address”	Means the email address provided by the Primary Agent, which will be used by TRAVELUSTAAD.com to deliver the Login ID/Password of the OBS,
1.1.6. “Six Sigma Intellectual Property”	Means all Intellectual Property rights, patents, inventions, know-how, trade secrets and other confidential information, registered designs, copyrights, data base rights and design rights, trademarks, service marks, logos, domain names, business names, trade names, moral rights, and all registrations or applications to register any of the aforesaid items, rights in the name of any of the aforesaid items in any country or jurisdictions, and rights to sue for passing off. Proprietary to Six Sigma, whether or not registered.
1.1.7. “Claims”	Means any and all claims, disputes, actions, demands, causes of action, suits, legal actions, and/or litigation.
1.1.8. “Days”	Means calendar days.
1.1.9. “Financial Guarantee”	Means a Bank Guarantee or refundable cash deposit.
1.1.10. “Products”	Means such products, services and any other activities Six Sigma may offer from time to time make available and/or assign to the Primary Agent to make available and sell on its behalf to the public (passengers/potential passengers), not including cargo services.
1.1.11. “Services”	Means the services provided to the Primary Agent under this Agreement.
1.1.12. “Users of Primary Agent/Sub-agent”	Means Users of Primary Agent, which may include, but not limited to Primary Agent’s staff (with different user rights), branches or branch staff, sub-agents or any other user/login created and performed transactions on behalf of Primary Agent directly / indirectly with Six Sigma by using Primary Agent’s login interface. All such transactions will be 100% responsibility of Primary Agent itself & Primary Agent will be liable to clear any outstanding amount as a result of such transaction.
1.1.13. “Central Booking System”	Means the OBS computer system operated by Six Sigma, by which the Primary Agent and the Primary Agent’s Users, can make Bookings either through the TRAVEL USTAAD or through Six Sigma’s Call Centre.
1.1.14. “Bookings”	Means both requested and confirmed bookings or reservations for Six Sigma’s Products made by the Primary Agent and the Primary Agent’s Users.
1.1.15. “Booking Procedures”	Means OBS’s booking procedures available via TRAVEL USTAAD Systems which the Primary Agent and the Primary Agent’s Users must follow in order to make Bookings.
1.1.16. “Booking Requests”	Means the request by the Primary Agent to Six Sigma for a booking or reservation of Six Sigma’s Products.
1.1.17. “Credit Limit”	Means the credit limit approved by Six Sigma Management on agreed Terms and Conditions stipulated within a separate legal agreement.
1.1.18. “Rates”	Means the rates offered by Six Sigma for the sale of Products to the Primary Agent and displayed to the Primary Agent via TRAVEL USTAAD Systems.
1.1.19. “Special Conditions”	Means any special condition, terms or information about the Products as notified to the Primary Agent either during their Booking Process or otherwise by OBS.
1.1.20. “Traveler”	Means the end user or person travelling.

• OBS – TERMS & CONDITIONS :

Subject to the complete satisfaction of all Terms and Conditions set out in this Agreement:

• Six Sigma hereby engages Primary Agent to sell the Six Sigma’s Products and Primary Agent agree to sell in accordance with the Terms and Conditions of this Agreement.
• Six Sigma’s engagement of the Primary Agent is on a non-exclusive basis and it shall have the right to appoint more than one Primary Agent whether during the term or after termination of this Agreement.
• Primary Agent shall commence the sale of Products after getting login ID from “Six Sigma” and shall at all times comply with the Terms and Conditions of this Agreement.
• The Parties hereby agree to work together to promote and sell Six Sigma’s Products and Services.
• Primary agent warrants and undertake that all liabilities lie with primary agent and primary agent shall disclose this fact to the sub agents and it must be the part of their agreements as well. The Sub agent shall not deem to be entitle for any rights or liabilities towards Six Sigma and shall never be deemed to be the agent or sub agent of Six Sigma.
• The Primary Agent may, if so desires at its own cost & risk, appoint other Agents within the Territory and if so, Primary Agent shall remain responsible and liable directly to Six Sigma for compliance with the Terms and Conditions of this Agreement, including procuring the compliance of all its Users or sub-agents with the Terms and Conditions of this Agreement.

• LOGIN, DISTRIBUTION AND AUTHORIZED USAGE

• Login ID/Password once provided by Six Sigma to the official email address of Primary Agent. It will be the sole responsibility of the Primary Agent. Primary Agent will be responsible for its safe keeping and authorized use. In case of theft, hacking or any unauthorized use Primary Agent will inform Six Sigma in writing, Six Sigma will block the ID & Password within best possible minimum time. Till the time ID & Password is blocked, Primary Agent will be responsible for all the transactions made under its ID & Password.
• Notwithstanding any other references to licensing and/or distribution in this Agreement, the Primary Agent shall not have any right whatsoever, (express, implied or otherwise) or be deemed to have any such right to either resell and/or distribute and/or license any of the Six Sigma content, suppliers, technologies and services via web services, including but not limited to any mobile sites or travel applications. The Primary Agent can only add staff, sub-agents/branches through its own login interface and will be responsible for all acts of Users created by him which includes staff, sub-agents, branches etc. Therefore any transaction under Primary Agent’s interface will be sole responsibility of the Primary Agent.

• GENERAL

• The Terms & Conditions set out in this Agreement, the Booking Confirmation, any Special Conditions and any mutually agreed schedules or appendices, as applicable, shall form the entire agreement between Six Sigma and Primary Agent in respect to all Six Sigma Products and Services sold by Primary Agent. (The “Agreement”).
• If there is an inconsistency between any of the provisions of the Terms and Conditions and the Booking Confirmation, any Special Conditions and any mutually agreed schedules or appendices, as applicable, the provisions of the Terms and Conditions set out in this Agreement shall prevail.
• Each party acknowledges that, in entering into the Agreement, it does not rely on any statement, representation, assurance or warranty of any person (whether a party to the Agreement or not) other than as expressly set out in this Agreement.
• No variation of this Agreement shall be effective unless it is in writing and signed by the Parties (or their authorized representatives).
• The Primary Agent shall not, without the prior written permission of Six Sigma, assign, transfer or deal in any other manner with, the Terms and Conditions of this Agreement, or any of its rights and obligations under or arising out of the Terms and Conditions of this Agreement, or purport to do any of the same.
• The Primary Agent shall not, without the prior written permission of Six Sigma, subcontract or delegate any of its obligations, under the Terms and Conditions of this Agreement, to any third party or agent.
• This agreement shall not in any way prejudice, interfere with or limit the Six Sigma’s right to appoint other Primary Agents. The Primary Agent shall have no right of commission (including but not limited to lost profit or revenue) from such sales made by Six Sigma, either by its own organization, or through other agents.
• The Terms and Conditions of this Agreement are drafted in the English language. If these Terms and Conditions are translated into any other language, the English language text shall prevail.
• The Primary Agent represents and warrants to Six Sigma that the person signing the Agreement on its behalf is duly authorized to do so and to validly represent and bind the Primary Agent under the Primary Agent’s constitution documents and the laws of the country of the Primary Agent’s incorporation and all formal requirements necessary to bind the Primary Agent, including but not limited to, the requirements to seal this Agreement, if applicable, have been complied with.

• BOOKINGS

• The Primary Agent shall make Booking Requests:

• Through the TRAVEL USTAAD and/or
• Through Six Sigma’s Response Centre/Call Centre; and/or
• Through such other means as otherwise directed by Six Sigma to the Primary Agent in writing from time to time.

• Each Booking request made by the Primary Agent will be treated as an offer by the Primary Agent to enter into an agreement with Six Sigma. Such offer will be deemed to have been accepted by Six Sigma when Six Sigma has transmitted to the Primary Agent Six Sigma’s Booking Confirmation.
• It is the Primary Agent’s responsibility to read any Special Conditions attached to any booking Request or Booking Confirmation or information otherwise brought to the Primary Agent’s attention by Six Sigma and to ensure the Primary Agent is aware of all points noted as being the specific responsibility of the Primary Agent.
• Six Sigma reserves the right to vary Six Sigma’s Rates applicable to Bookings at any time on notice (email, sms, newsfeed etc.) to the Primary Agent as a result of any matters outside Six Sigma’s control including, without limitation, trade fairs or changes in applicable taxes.
• Six Sigma shall be entitled, without liability, to refuse, amend or cancel at the Primary Agent’s expense any Bookings made by the Primary Agent or any User created under Primary Agent’s interface that Six Sigma believes, for any reason, are not bona fide Bookings for fully independent travel.
• The Primary Agent will be liable for any charges or fees, penalties ADMs (Agency Debit Memos) associated with the Bookings the Primary Agent or any User created under Primary Agent’s interface make or attempt to make via Six Sigma’s Systems or otherwise.
• The Primary Agent will not challenge any Refunds or ACMs (Agency Credit Memos), associated with the Bookings the Primary Agent or any User created under Primary Agent’s interface make or attempt to make via Six Sigma’s Systems or otherwise.
• The Primary Agent agrees to follow Six Sigma’s Booking Procedures when making bookings. Six Sigma will explain/train about the Booking Procedures to the Primary Agent on receipt of a written request from the Primary Agent.

• Six Sigma RATES

• Unless otherwise stated, Products supplied to the Primary Agent by Six Sigma are supplied at net rates for the Primary Agent to apply its margin on such rates and the Primary Agent will not receive any commission from Six Sigma.
• Bus booking services are supplied at gross rates and the Primary Agent will receive commission at Rates agreed in advance and in writing with Six Sigma.
• Rates are updated regularly on OBS.
• The Primary Agent shall not, in any circumstances, disclose Six Sigma's net Rates or any information relating to such Rates to any third party (excluding Users/Sub-Agents for which the Primary Agent has obtained prior written consent from Six Sigma). Six Sigma reserves the right to cancel all reservations and terminate, with immediate effect, all contracts without notice to the Primary Agent.

• PRIMARY AGENT

• The Primary Agent may only add its own Sub-Users on special request and terms and conditions of Six Sigma.
• It is the Primary Agent’s sole responsibility to train its Users and to provide technical and operational support for the same in relation to the OBS and any other applicable Six Sigma System, solely at the Primary Agent’s risk and expense.
• Six Sigma will not accept any direct communication, correspondence or instructions from the Primary Agent’s Users, sub-agents or branches if referred and in all instances of the same; Users will be immediately referred back to the Primary Agent.
• The Primary Agent will be fully responsible for all Bookings made by its Users or any traveler(s) added by the Primary Agent and for all payments, fees or expenses due on Bookings made or attempted to be made by any such traveler(s) or Users of Primary Agent.
• The Primary Agent is not permitted to hold or to pass on any unauthorized software or means of access to any Six Sigma Systems to any third party, without prior written confirmation from Six Sigma.
• When the Primary Agent ceases to be a client of Six Sigma, the Primary Agent and its Users’ access to the OBS and all other Six Sigma Systems will be automatically and immediately terminated by Six Sigma.

• CANCELLATION OF BOOKINGS

• The Primary Agent indemnifies Six Sigma in full against all loss, costs, damages, charges and expenses incurred by Six Sigma as a result of any cancellation of Bookings made by the Primary Agent or its Users.

• INVOICING & PAYMENTS

• The Primary Agent will pay to Six Sigma the price shown in the ledger which shall supersede any rate or rates shown elsewhere.
• Real time online invoice will be generated by the OBS to the Primary Agent for Bookings electronically or by any other means as elected by Six Sigma from time to time. Invoices will be issued in the name of Primary Agent to whom tickets / services have been rendered / provided. All invoices are payable within the credit term advised to Primary Agent.
• Sales against Credit/Debit limits: All sales (Hotels/Flights/Packages/Visa/Cabs etc) on Six Sigma’s OBS “TRAVEL USTAAD” against available credit limit/debit balance (Advance accounts) will be dealt according to SOP/Terms and conditions communicated from time to time by Six Sigma under a separate agreement for credit/advance facilities to the primary agent.
• Payment of Six Sigma’s invoices must be made by the Primary Agent in the quoted currency by banker’s draft or bank transfer to the relevant bank account specified by Six Sigma. Six Sigma can accept cash, Primary Agent’s Cheque or credit cards as a form of payment. Credit of this amount will be given to the Primary Agent only when the amount is cleared in the Six Sigma’s bank Account.
• All invoices and or any amounts due under the Terms and Conditions of this Agreement are due and payable by the Primary Agent in cleared funds and in full without any discount, deduction or withholding other than as required by law. The Primary Agent shall not be entitled to assert any credit, set-off or counterclaim against Six Sigma in order to justify withholding payment of any such amount in whole or in part.
• From time to time, Six Sigma may also issue consolidated statements to the Primary Agent listing all outstanding invoices and amounts due by the Primary Agent to Six Sigma.
• The Primary Agent agrees that the invoices and or consolidated statements issued by Six Sigma, which have not been disputed in good faith in accordance with Clause 1.9.8 below, shall be conclusive evidence that:

• Six Sigma has provided and the Primary Agent has purchased and accepted the Products in relation to which the invoice has been made.
• That amounts provided in such invoices are due and payable in full, within the time stipulated in clause 1.9.9 of this Agreement, by the Primary Agent.

• If there is any item of bona fide dispute arising out of or in connection with any invoice or consolidated statement, full details of the dispute must be made known to Six Sigma by the Primary Agent in writing within three (3) days of the date of the disputed invoice(s) or consolidated statement. The Primary Agent shall take all reasonable steps and provide all necessary information and co-operation as may be requested by Six Sigma in order to resolve the dispute.
• If the invoice /statement is not disputed within three (3) days, it cannot be disputed at any later stage and will be payable entirely by the Primary Agent.
• If payment is not received by Six Sigma (in form of cash or credited in Six Sigma’s specified bank account) on or before the due date and in accordance with the Terms and Conditions of this Agreement Six Sigma reserves the right to take actions, including but not limited to the following, against the Primary Agent:

• Disconnecting the Primary Agent’s access to all or any of Six Sigma’s OBS’ or electronic systems;
• Enforcing the Security;
• Ceasing to make any new reservations or Bookings sent to Six Sigma;
• Terminating, with immediate effect, any or all contracts with Six Sigma at Six Sigma’s discretion;
• Cancelling existing Bookings or demanding prepayment as a condition of their not being cancelled;
• Cancelling any space being held by Six Sigma on the Primary Agent’s behalf; and/or
• Charging interest on a daily basis at Karachi Interbank Offered

Rate plus one percent (KIBOR+1%) per annum calculated on the total amount of each outstanding invoice from the date of the invoice, until the date of payment (together with all costs (legal or otherwise) and expenses incurred by Six Sigma or on Six Sigma’s behalf in the collection of any overdue amount.

• The rights and remedies provided in the Terms and Conditions of this Agreement are in addition to, and not exclusive of, any rights or remedies provided by law.

• CREDIT LIMIT

• The Primary Agent agrees not to exceed the Credit Limit (if any), defined in clause 1.17 of this Agreement.
• The Primary Agent’s Credit Limit may be amended or revoked by Six Sigma at any time, for any reason without prior written notice to the Primary Agent.
• If the Primary Agent exceeds the Credit Limit (if any), Six Sigma shall request and the Primary Agent shall make an immediate payment on account to reduce any outstanding debt so that it falls below the Credit Limit.
• Six Sigma reserves the right to review the authorized credit limit based on overall performance of the agent (credit & business efficiency) and may reduce or increase the said limit accordingly.
• Should the Primary Agent breach any of the above clauses 1.10.1, 1.10.2, 1.10.3 and or 1.10.4 Six Sigma reserves the right to refuse any Bookings and or immediately review and amend the Primary Agent’s Credit Limit.

• CASH SECURITY

• Six Sigma shall review the amount of Security required from time to time and reserves the right to require an immediate increase of Security.
• If at any time during this Agreement in Six Sigma’s opinion any existing Security is insufficient to secure the obligations of the Primary Agent hereunder (including, but not limited in case of expiration, revocation of the bank guarantee (if any), or drawing upon the cash deposit (if any), Six Sigma reserves the right to refuse any further bookings and reservations, review and amend the Credit Limit , and / or demand immediate payment of all and any outstanding invoices due and payable by the Primary Agent as at the date of such Security ceasing to secure the Primary Agent’s obligations.

• TERM & TERMINATION

• This Agreement comes into force on the date that is signed or agreed (electronically) by both parties and is subject to any credit approval and the receipt of any security required by Six Sigma.
• If the Primary Agent:

• Fails to pay any sum due under this Agreement;
• Breaches any of the Primary Agent’s obligations and or any of the Terms and Conditions contained in the Terms and Condition of this Agreement and fails to cure such breach within seven (7) days of receiving notice from Six Sigma specifying such breach;
• Goes into compulsory or voluntary liquidation;
• Has an administrator or a receiver appointed over any part of the Primary Agent’s assets or business; or
• Ceases or threatens to cease business

• Then, without prejudice to any rights or remedies Six Sigma may at its sole discretion, terminate this Agreement immediately or on such notice period Six Sigma sees fit without any liability to the Primary Agent and the Primary Agent shall immediately re-pay any monies due and payable to Six Sigma at the date of such termination and until such monies are paid such monies shall be held on trust for Six Sigma

• ENGAGEMENT

Subject to the complete satisfaction of all Terms and Conditions set out in this Agreement:

• Six Sigma hereby engages Primary Agent to sell the Six Sigma’s Products and Primary Agent agree to sell in accordance with the Terms and Conditions of this Agreement.
• Six Sigma’s engagement of the Primary Agent is on a non-exclusive basis and it shall have the right to appoint more than one Primary Agent whether during the term or after termination of this Agreement.
• Primary Agent shall commence the sale of Products after getting login ID from “Six Sigma” and shall at all times comply with the Terms and Conditions of this Agreement.
• The Parties hereby agree to work together to promote and sell Six Sigma’s Products and Services.
• Primary agent warrants and undertake that all liabilities lie with primary agent and primary agent shall disclose this fact to the sub agents and it must be the part of their agreements as well. The Sub agent shall not deem to be entitle for any rights or liabilities towards Six Sigma and shall never be deemed to be the agent or sub agent of Six Sigma.
• The Primary Agent may, if so desires at its own cost & risk, appoint other Agents within the Territory and if so, Primary Agent shall remain responsible and liable directly to Six Sigma for compliance with the Terms and Conditions of this Agreement, including procuring the compliance of all its Users or sub-agents with the Terms and Conditions of this Agreement.

2. CTB (Credit Ticketing Business)

2.1. Max. Credit Term:	1) For Web Based Suppliers: (Advance basis – No Credit)
	2) For other Suppliers: As per prevailing IATA Notification
2.2. Payment Deadline:	The Payment deadline shall be TWO (2) working days before the corresponding official IATA/BSP deadline, unless, otherwise notified by IATA. (on the 12^th and 28^th) working day of every month).
2.3. Service Charges:	As per Six Sigma Policy (From time to time).
2.4. Travel Authorization:	Tickets will not be issued without receiving a travel authorization form (Purchase Order/XO / Whatsapp msg from authorized mobile number) duly signed by authorized person(s) OR email from designated email ID. (As per Annexure “B” attached) or through login ID used by primary agent for OBS (online booking system)
2.5. General Terms & Conditions:	Six Sigma and the PRIMARY AGENT Agree to comply with the Terms & Conditions attached hereto (Which have been initiated by the parties for purpose of identification).

• GENERAL TERMS AND CONDITIONS

• PAYMENT:

• Invoices will be issued in the name of PRIMARY AGENT to whom tickets / services have been rendered / provided. All invoices are payable within the credit term advised to PRIMARY AGENT.
• If any invoice or invoices remain unpaid beyond the stipulated credit terms, Six Sigma may take necessary action for the recovery of unpaid amounts.
• At the end of every fortnight a statement will be sent for reconciliation with PRIMARY AGENT by Six Sigma, to the official email address of the PRIMARY AGENT for information and over all fortnight activity with acknowledgement of receipt due in either electronic or written form.
• If in two days from receipt of the statement the Primary Agent’s authorized person /persons there is either confirmation /queries or no reply from the Primary Agent’s authorized staff, the statement will be considered as true and binding on both parties.

• SUPPLIER:

• It is understood and agreed that Six Sigma only acts as a Primary Agent for the supplier providing transportation or other services covered by this agreement. All coupons, receipt, ticket and other documents are issued subject to the terms and conditions specified by the supplier. By using the services of the supplier, PRIMARY AGENT agrees that neither Six Sigma nor any of its affiliated companies shall be liable for any losses made by PRIMARY AGENT in pursuant to this agreement, in connection with any transportation, accommodation or any other services or resulting directly or indirectly from any occurrences or conditions beyond Six Sigma’s control including (without Limitation) defects in vehicles, breakdown in equipment, strikes, thefts, delay or cancellation of and / or change in itinerary.
• In case of Visas, Six Sigma will not be responsible for any delay/refusals by embassies/ immigration authorities and will not be liable to refund visa fees or visa processing charges.

• REFUND PROCEDURES:

Six Sigma wills, at the request of the PRIMARY AGENT make every reasonable effort to obtain refunds from the suppliers for totally or partly unused travel documents. Refund will only be credited to the Primary Agent’s account after meeting the following conditions:

• The original PNR to be submitted to the Six Sigma.
• All conditions for processing the refund have been fulfilled in accordance with supplier’s policy.
• Six Sigma has received a refund from the supplier.
• In all cases where the PRIMARY AGENT has made or intends to make a refund claim, the total value of the travel document must first be paid to Six Sigma along with refund charges.

• WEB BASED SUPPLIERS:

The Primary Agent shall pay the amount in advance, and Six Sigma will issue the travel document once amount is received (in cash) or credited in its bank account.

• ASSIGNMENT:

It is hereby understood and agreed that neither party may assign or transfer agreement without the express written permission of the other party. In case it is agreed to transfer the Agreement, a similar new agreement will be drawn up with the assigned party after due diligence and closure of the existing agreement.

• TERMINATION OF CREDIT FACILITY:

• Six Sigma reserves the right to review the authorized credit limit based on overall performance of the Primary Agent (credit & business efficiency) and may curtail, reduce, increase or, terminate the credit facility and the said limit at its sole discretion for any reason whatsoever.
• The decision of Six Sigma about revision/withdrawal of credit limit of the Primary Agent will be final and shall not be challengeable in any court of law in or out of Pakistan.
• If the Primary Agent intends to terminate the agreement with Six Sigma, it will pay all the dues payable to Six Sigma including any ADM/Penalty imposed by any supplier related to the Primary Agent, before any documents tendered to Six Sigma by the Primary Agent at the time of entering into the agreement are returned.
• Further, the Primary Agent undertakes to pay any ADMs / Penalties pertaining to his purchases from Six Sigma, discovered or received from airlines or suppliers after termination of this agreement for any reason whatsoever.

3. VPB (VISA & PACKAGE BUSINESS)

• Dubai (UAE) / EUROPE / Other Countries Visa :

• TERMS AND CONDITIONS

• That the Primary Agent will pay the Nonrefundable Visa Fee in advance and in full as per rate sheet, marketed time to time based on market conditions, by Six Sigma.
• That the Primary Agent will provide complete information of Traveler as per Visa Application form (Floated time to time) duly signed by Traveler.
• That the Primary Agent shall responsible for acts, any involvement in criminal activities and behavior of their traveler throughout his/her stay in UAE/ FOREIGN Countries and any penalty imposed by UAE/ FOREIGN Authorities will be the responsibility of the Primary Agent. Six Sigma will not give any sort of support if traveler is arrested by the UAE/FOREIGN authorities.
• That the Primary Agent will fully undertake the responsibility and guarantee that the traveler will return back to Pakistan or third country (transit/tourist) within the validity of visa. If the traveler overstays the Agent / applicant is solely responsible for the penalties towards UAE/FOREIGN authorities and towards Six Sigma Travel as well.

• That the Visa fee is not refundable irrespective of decision on visa application. Once visa application is accepted by Six Sigma Travels for processing, visa fee is not refundable for whatsoever reason including visa refusal, inability to use visa, refusal to enter UAE/FOREIGN, or force majeure etc.

• That the Extensions will be made directly in Dubai subject to provision of necessary information & charges thereon.

• That the Student and minors will be considered eligible for visa if they are traveling with parents.

• That the visa issued is valid to travel on any airline.

• That the Six Sigma Travels will not be responsible for the inability of the applicant for not being able to travel due to denied boarding, offloading, cancellation of flight or any delays or any other circumstances leading to non- utilization of visa.

• That the decision to approve or refuse a visa is the sole discretion of the Dubai Immigration Authority. Role of Six Sigma Travels is limited only to forward the application and not to influence in any manner, the decision of the Dubai/Foreign Government is final and binding.

• That the Approval of visa does not, in any way, guarantee or give a right to applicant to enter UAE/ Dubai/ FOREIGN. It would be subject to the sole discretion of the representative of Immigration at Dubai Airport. In case of denial of visa or entry into Dubai for whatsoever reason Six Sigma Travels will not be held responsible for any losses, consequential damages, etc.

• That it is the sole responsibility of the applicant / Agent to ensure that they have all valid travel documents and accuracy of the statements made in the application.

• That it is the responsibility of the applicant is to ensure that the stay in Dubai is as per visa approval. Any overstay will attract legal action and penalties from Dubai Government. It will be the sole responsibility of the Agent/ applicant to face legal action and pay the penalty if any imposed by the Dubai Government. In this respect, if any, penalty is levied on Six Sigma Travels then Agent / applicant should pay the penalty amount to Six Sigma Travels on immediate basis.

• That the visa must be accepted as offered and is not transferable.

• That the Six Sigma Travels is not responsible for the losses/ damages due to delay in processing/ approval of visa for whatever reason it may be.

• That the visa must be availed during the tenure of the visa and is valid subject to the prevailing rules and regulations and the amended rules of regulations at the time of the arrival/ departure to/ from UAE or Other Countries.

• That the Six Sigma Travels will take all reasonable measures to ensure protection/ confidentiality of the personal data/ documents provided by the agent / applicant, and will not be responsible for any un-authorized access by any means to that information.

• That during the handling of visa application processing Six Sigma Travels shall not be responsible for the loss of any document.

• That the Primary Agent will ensure to pass color scanned copy of Entry / Exit Stamp along-with Travel History once visa has been utilized by Traveler as per demand of Six Sigma and will extend full support to Six Sigma in this regard.

• That Six Sigma Travels reserve the right to amend, change, add any terms and conditions at any time without notice or liability and all Agent / applicants availing the facility will be bound by this.

• DOCUMENTS REQUIRED

• Primary Agent will provide the following documents to Six Sigma to process the transaction:

• Scanned copies of first page of travelers Passport valid for 6 months.
• One recent passport size photograph (colored)
• CNIC copy of the travelers

• In Case of documents provided by the agent / applicant proved fake , it will be sole responsibility of agent /applicant and Six Sigma Travel (Pvt) Ltd shall not be involved in any civil / criminal litigation and if so agent will indemnify by Six Sigma Travel (Pvt) Ltd.

• ACCURACY OF INFORMATION

• It is the Primary Agent’s responsibility to ensure that all information provided to Six Sigma is accurate.
• The Primary Agent will advise to passengers concerning passport, health, currency, immigration and other regulations in force in countries to and through which they are to travel and ensuring as far as practicable that such regulations are observed by all such passengers. In case the passenger is found travelling on invalid documents at transit or destination and if a penalty is imposed on Six Sigma or on the principal (airline/hotel/other products), the loss shall be recovered from the Primary Agent.
• The Primary Agent will pay and will be liable for any charges or fees resulting from any inaccurate information being provided to Six Sigma by the Primary Agent or via the Primary Agent’s Users. Six Sigma shall not be liable for and shall be indemnified by the Primary Agent in respect of any loss (direct, indirect or consequential) or third party claims (including but not limited to cancellation fees) suffered by Six Sigma as a result of any incorrect or incomplete details supplied by the Primary Agent in any Bookings made by the Primary Agent, on behalf of the Primary Agent or through the Primary Agent to Six Sigma.
• Six Sigma shall not be liable to the Primary Agent for any descriptions, representations, illustrations and other particulars supplied by Six Sigma or contained in the OBS in respect of Products given for general information, if the same prove to be incorrect or incomplete in any way.

• PROCESSING TIME

• Visa processing time will be 3 to 4 working days subject to submission of complete documents and payment from Primary Agent. Service visa facility is available on extra charges with processing time of 24 hours. Force majeure, political instability, act of God, unavoidable circumstances whatsoever in visa issuing state, will not be responsibility of Six Sigma in case of delay in visa process time.

• PRECAUTIONS

• In case the traveler fails to return back within the validity of this permit, Primary Agent will be liable to pay the penalty imposed by UAE/FOREIGN Immigration to Six Sigma immediately on demand, or the security chq will be en-cashed to clear the penalties
• Both parties fully understand & agreed to the mentioned Terms & Conditions of this agreement.

• PENALTIES TO BE BORNE BY PRIMARY AGENT FROM ITS CLIENT

• Overstay Penalty will be the amount fixed by UAE/FOREIGN authorities / immigration from time to time.
• In addition in case of any punishment by the UAE/FOREIGN court or UAE/FOREIGN authorities on theft, burglary, fighting, begging, prostitution or any other unlawful / unethical acts of the passenger penalty will be charge to the Primary Agent.
• And agent / applicant is also liable to pay penalties to Six Sigma Travels if any imposed by Six Sigma Travels

• Umrah Visa & Package services:

• SCOPE

Whereas, both the parties have agreed to associate for Umrah season and that Six Sigma shall provide following services to Primary Agent:

• Provision of Umrah visa contract to the Primary Agent.
• Assist in timely activation of contract from the Kingdom of Saudi Arabia (Herein after referred as the “Kingdom” or “KSA”) for visa processing. (Subject to provision of documents, guarantees and allied charges from Primary Agent).
• Act as Manager / facilitator in obtaining Umrah visa from Saudi Umrah Company and allied services as purchased / agreed upon from time to time during the season.
• Processing of Umrah Visa.
• Provision of Umrah packages and provision allied accommodation and Transport services in KSA for Umrah Pilgrims (Herein after referred as “Pilgrim”, “Pilgrims”, “Mutamer” or “Mutamers”) of the Primary Agent as per rates quoted by Six Sigma from time to time.

• VALIDITY AND TERMINATION

• This agreement comes into force on the date of signing by both parties and is subject to receipt of any securities required by Six Sigma. The agreement shall be valid for Umrah season or unless terminated by either party.
• In case of violation of any clause of this agreement, Six Sigma may at its sole discretion, terminate this Agreement immediately, without any liability to the Primary Agent.
• Both parties shall immediately settle the outstanding account dues on receipt of termination notice.

TERMS AND CONDITIONS

General terms and conditions for management of services given in para “1” above are as under:

• Six Sigma shall provide, on letter head, duly signed / stamped, the details as mentioned in Anx ‘A’ and same should be considered an integral part of this agreement.
• Six Sigma, in due course of the season, will provide unique system ID’s to the Primary Agent for direct processing of umrah visa request, request status, hotel reservations and accounts management. Detail terms and conditions for it use will be sent separately and will be binding on Primary Agent.
• Six Sigma shall entertain only those requests of the Primary Agent which are received as per Anx ‘B’ on letter head duly signed by authorized signatories or through authorized E-Mail address of the Six Sigma given in Anx ‘A’.
• Passports must be sent to Six Sigma for processing at least 15 to 20 days before travel date. However, non-refundable tickets shall not be issued by the Six Sigma till the time visa is endorsed, as Six Sigma shall bear no liability if the visa stamping is delayed due to any reason.
• At the risk of Primary Agent, Six Sigma may accept passport at short notice but will take no liability of losses suffered by Primary Agent, on any account, due to MOFA / Visa rejection or delay in visa stamping.
• Primary Agent agrees to take complete accommodation and transport package for the intended duration of stay of each Pilgrim in KSA.
• Primary Agent will ensure that no Pilgrim proceeds to the Kingdom without purchasing full accommodation and transport services for the intended stay duration.
• Pilgrims will not be allowed to stay in self-arranged hotels in KSA. Primary Agent shall ensure strict compliance.
• In case of self-arranged hotels Primary Agent will be given to the Six Sigma an additional amount equal to Saudi Riyals 50/- per person over and above the applicable visa rates.
• Primary Agent will not sell Visa only or partial packages at any stage of the season.
• In case Primary Agent intends to purchase and register their own hotels at the Kingdom then the Primary Agent can formulate their own Package basing on their purchased / hired accommodation. Six Sigma will assist Primary Agent in registering such purchased hotels in the name of Saudi Umrah Company at the discretion of Six Sigma.
• Six Sigma must finalize the Package at the time of submission of passport and same package duration shall be endorsed in MOFA application.
• Incase if the ticket is issued by Primary Agent or its associated companies, the PNR shall be provided along with passports submitted for Visa processing.
• Hotel voucher shall be issued strictly as per flight schedule available in the PNR provided to Six Sigma.
• Primary Agent will ensure provision of Hotel / Service Vouchers for the stay duration to every Mutamer / Group before Travel to the Kingdom. (specimen will be provided by the Six Sigma before commencement of operation)
• Primary Agent will ensure that arrival information of all Mutamers traveling to the Kingdom for Umrah is sent minimum 48 hours before the flight. (Reporting Channel and Specimen of arrival information will be provided by Six Sigma before commencement of operation)
• Primary Agent will ensure that all Mutamers exit the Kingdom on expiry of their purchased package according to the Hotel voucher.
• Primary Agent shall ensure that overstayed Pilgrims cooperate in giving their finger prints to the relevant authorities in KSA as per the laws in vogue. All expenses incurred on such cases shall be borne by the Primary Agent.
• If a Mutamer or group of Mutamers is unable to travel for Umrah after dispatch of arrival information than Primary Agent will be bound to initiate amendment of such delay before actual time of arrival of these Mutamers or Group at Kingdom. Failure to send the amendment will result into a fine of SR. 100 (One Hundred) per Mutamer for all un-arrived Mutamer.
• Complaints of Mutamers if any with regards to provision of purchased services will be sent by the Primary Agent to the Six Sigma immediately on occurrence of complaint at Kingdom for timely rectification.
• Complaints pertaining to refunds on account of non-provision of some part of services will not be entertained if such complaints are initiated after completion of journey and return of Mutamer to Pakistan.
• No refund will be given on account of un-utilized accommodation services especially in cases where Mutamers intend to stay with their relatives residing in the holy cities of Makkah Mukarmmah and Madinah Munawarah.
• Likewise no refund will be given on account on un-utilized transport sectors.
• No refund claim shall be accepted unless Pilgrims, on return, presents the original voucher with written endorsement from the designated service staff of Six Sigma in KSA. All such refund requests must be presented to Six Sigma within 03 working days from the dates of return of Pilgrim to Pakistan.
• Primary Agent will ensure booking of return flights for all its Mutamers strictly according to the purchased packages dates. In case of variation in date of expiry of package and date of return flight, Primary Agent will be bound to pay the cost of additional stay for all such Mutamers on occurrence.
• In cases where a Mutamer or Group of Mutamers miss their return flight due to their own fault than all expenses on account of additional stay of these Mutamers in Kingdom and re-issuance of fresh return tickets will be borne by the Primary Agent.
• Primary Agent warrants & undertakes that the change in travel schedule shall not be allowed after issuance of Hotel voucher.
• Primary Agent shall strictly forbid their sub agents or Mutamer from changing return seats beyond booked package dates at their own without prior information to staff of Six Sigma deputed in the Kingdom for service of Mutamers.
• Primary Agent will be liable to pay MOFA / approval charges if a visa is rejected by Embassy / Consulate due to any reason.
• Similarly, if after issuance of visa a Pilgrim fails to travel due to any reason than the amount as prescribed in the agreed package / rate list will be payable by the Primary Agent.
• Primary Agent shall be responsible for the conduct of their Pilgrims in KSA. All responsibility in case of any involvement in illegal activities or misconduct of their Pilgrims will rest with the Primary Agent.
• Primary Agent will be responsible to provide on demand relevant exit documents to The Six Sigma in cases where a pilgrim has already exited KSA but is still shown in immigration system as non-exit. Failure to provide such documents will make Six Sigma liable to pay fines under the laws of government of KSA.
• Primary Agent undertakes to pay to the Six Sigma any difference of accommodation rates, if any passenger does not agree to stay in hotels mentioned in hotel voucher and insist for other hotel.
• Extra services demanded by Pilgrims in KSA shall be charged by Six Sigma to the Primary Agent and Primary Agent shall be liable to pay the same immediately.
• For send to embassy cases Drop box fee will be payable by Primary Agent. Six Sigma, however, will take consent from Primary Agent for processing such cases.
• All decisions / actions of Six Sigma will be in accordance with the instructions of Saudi Umrah Company and under the laws and policies laid down by Ministry of Hajj Saudi Arabia. Primary Agent will be bound to act within the parameters given in this agreement and further on through routine instructions sent from time to time by the Six Sigma.

POLICY, LAWS AND PENALTIES

In the light of Saudi Talimaat for Umrah following shall be the binding on Primary Agent:

• Charges incurred on Biometric, Eitmad processing, Insurance and Saudi Visa drop box will be payable by the Primary Agent.
• Primary Agent will be liable to pay the amount of all fines imposed on Six Sigma due to any violation committed by the pilgrims of Primary Agent.
• Mutamers can stay Maximum of 30 days in KSA.
• Primary Agent will be liable to pay, within 07 days of occurrence, a penalty of (SR) Saudi Riyal 50,000/- (Fifty Thousand) for each of their pilgrim who escapes in the Kingdom, along with any other charges, as per laws / Polices and rules and regulations of KSA. Furthermore Six Sigma reserves the right to initiate legal proceeding against Primary Agent.
• A fine of SR 100 (One Hundred) per day per Mutamer will be charged for Mutamers staying without information in KSA beyond booked package duration (as per Hotel Voucher).
• A fine of SR 100 (one hundred) per Mutamer will be charged for every Mutamer of Primary Agent who arrives in the Kingdom without dispatch of prior arrival information. Visa processing of Primary Agent will be stopped for 3 Days on every such volition.
• A fine of SR 3,000 (Three Thousand) will be charged for every Mutamer or group of Mutamers of Primary Agent who are caught staying in unregistered or unauthorized hotels. Six Sigma reserves the right to suspend further business after 02 such occurrences.
• Last Date of exit from the Kingdom for all Mutamers will be 25th of Shawal 1444 AH with a cushion of 5 days i.e. 30th of Shawal 1444 AH). A fine of SR. 50,000 (Three Thousand Five Hundred) per person will be imposed for all Mutamers staying in Kingdom after 30th of Shawal 1444 as the mutamers will be considered as absconder.
• Any amount paid by the Six Sigma in KSA on account of paper work, taxi charges against Pilgrims of Six Sigma in police custody due to legal reasons will be paid by the Primary Agent on demand.
• Primary Agent undertakes that the Domestic flights on SV (i.e. from Medina or Jeddah to Riyadh / Dammam etc. or vice versa) will not be booked. Primary Agent shall be charged with fines as intimated by Saudi Umrah Company on occurrence.
• All fines imposed will be intimated on occurrences by the Six Sigma through agreed communication channels and shall have to be cleared within seven days.

Notes:

• Packages will be shared in Saudi Riyals and Rate of exchange will be shared daily and accordingly will be charged to Primary Agent.
• Hotel Rates are not linked with visa date, Hotel rates & ROE will be charged on prevailing rates on voucher creation date.
• Prevailing currency exchange rates will be applied at the time of payment of all above fines.
• Last date of exit of Mutamers from Kingdom may be revised by Six Sigma after advance notice.

• PAYMENT TERMS

Following are agreed:

• All visa cases of the Primary Agent will be processed on receipt of advance per passport.
• Primary Agent agrees to clear full package amount against each Pilgrim at the time of processing of visa from Six Sigma. Any financial losses to the Six Sigma due to this factor will not be of any liability to Six Sigma.
• The Primary Agent undertakes to pay the charges for requested services, i.e. Umrah Visa’s, Accommodations, Transports and any other value added services mentioned in the Umrah Booking Contract (Hotel Voucher).
• Full package amount must be paid by the Primary Agent for all urgent visa processing requests (i.e. processing in less than 15 working days) before processing of MOFA. In case of MOFA or Visa rejection, balance amount shall be refunded / credited to the Six Sigma, after deduction applicable charges to the Primary Agent, within 07 days.
• Primary Agent shall be responsible to reconcile the accounts on weekly basis and inform in writing any discrepancy to the Six Sigma. Late claims submitted by Primary Agent will not be reconciled / discussed.

MODE OF PAYMENTS

Mode of Payment will be through Bank Draft / Pay Order/ Online Deposit/cash in the name of Six Sigma or its designated associated companies. Only cash draft / hard cash is acceptable at the time of handing over of the travel documents or at the time of issuance of hotel voucher (whichever is earlier).

• SECURITY

Six Sigma shall review the amount of Security required from time to time and reserves the right to require an immediate increase of Security. If at any instance of time, Six Sigma feels existing Security is insufficient to secure the obligations of the Primary Agent, Six Sigma reserves the right to refuse any further bookings and reservations /services.

• LIABILITY

Six Sigma is only service provider and shall not be liable for any loss, which may include, but not limited to, personal injury, illness, property damage or other loss of expense of any nature whatsoever arising directly or indirectly out of any actions of entities, which may include, but not limited to, airlines, hotels, local transportation services providers.

_________________________________________________

1. INTELLECTUAL PROPERTY

1. All information (including, but not limited to, logos, pictures, materials, text and images) displayed on any site or Six Sigma System run by Six Sigma or any of its affiliated companies remains the property of Six Sigma or its affiliates or are controlled by or licensed to Six Sigma. The Primary Agent may not copy any information or intellectual property of any sort from any Six Sigma site or Six Sigma System without Six Sigma’s prior written approval.
2. The Primary Agent shall not use the Six Sigma name or logo or any Six Sigma trademarks or any merchandising without Six Sigma’s prior written approval.

2. WAIVER

1. The failure by either party to exercise or delay in exercising a right or remedy, under the Terms and Conditions of this Agreement, shall not constitute a waiver of the right or remedy, or a waiver of any other rights or remedies.

3. Accuracy of Information Provided

1. The Primary Agent undertakes, represents, and warrants the accuracy & completeness of all personal & financial information provided, which shall always be a condition of the credit agreement. Any inaccuracy in the information provided shall constitute a material breach of this contract.